Frequently Asked Questions

Have a question? We've got answers. If you can't find what you're looking for, feel free to reach out at stboxpvt@gmail.com.

Orders

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your details and complete payment.

Can I modify or cancel my order after placing it?

Please contact us at stboxpvt@gmail.com as soon as possible. We'll do our best to accommodate changes, but we cannot guarantee modifications once an order has been dispatched.

Will I receive an order confirmation?

Yes, you'll receive a confirmation via email or WhatsApp once your order is successfully placed.

Shipping & Delivery

Where do you deliver?

We deliver across Pakistan. For more details, visit our Shipping Policy page.

How long does delivery take?

Major cities: 2–4 business days. Other areas: 4–7 business days. See our Shipping Policy for full details.

How can I track my order?

Once dispatched, you'll receive tracking details. You can also visit our Track My Order page.

Returns & Refunds

What is your return policy?

We offer a 7-day return policy on eligible unused items. Visit our Return Policy page for full details.

How do I initiate a return?

Email us at stboxpvt@gmail.com within 7 days of receiving your order with your order number and reason for return.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Products

Are your products available in different colors or variants?

Yes! Many of our products come in multiple color variants. Check the product page for available options.

What if my item arrives damaged?

Please contact us within 48 hours of delivery at stboxpvt@gmail.com with photos of the damage and we'll resolve it promptly.

Payments

What payment methods do you accept?

We accept bank transfer and cash on delivery. If you have any questions about payment, feel free to contact us.